![]() Toggle the setting on to allow apps to access your microphone.If you're on Windows 10 and others can't hear you on a huddle, follow these steps to make sure you've granted Slack access to your microphone: If it's already checked, uncheck and recheck it. Select Microphone from the list on the left.Select Security & Privacy, then click the Privacy tab.You'll hear a chime if your speaker is unmuted and working correctly.Ĭheck to make sure your audio isn't muted, then confirm that Slack has permission to access your microphone: If the voice meter doesn't move up and down as you speak, try the other options in the microphone dropdown menu. Test your microphone by saying a few words.Make sure you've selected the correct microphone and speaker.If neither of the options above works, go to your audio and video preferences and check the following: If that doesn’t help, try restarting your device. If you experience audio issues during a huddle, quit and reopen the Slack desktop app or your browser. We aren't able to provide a list of static domains, and suggest allowing by wildcard to avoid any network disruptions. If your environment requires you to allow Slack's required domains, make sure you approve *.m.chime.aws. If you’d like, you can limit access to a specific IP range: 99.77.128.0/18. ![]() This is required for huddles to function, even if outbound traffic to UDP/22466 is allowed for media transport. Otherwise, huddles will use TCP/443 for media transport (video and audio). Check that your network is set up to allow outbound traffic to UDP/22466.If you're experiencing connection errors, you (or someone from your company's IT team) may need to adjust your outbound connection settings: Huddles connection problems may also be caused by an issue with your firewall. ![]() Tip: If you can't connect to Slack at all, visit Troubleshoot connection issues for help. If you can start huddles from your mobile device with data but not Wi-Fi, that most likely indicates an issue with your network. If you can connect, there may be an issue with your computer, like an anti-virus software blocking the connection. If you can't connect from the desktop app or browser, try starting a huddle from the Slack mobile app on the same Wi-Fi network.If you're having trouble with huddles on the desktop app, open your workspace in Google Chrome and try starting a huddle.Make sure you're on the latest version of the Slack desktop or mobile app.If Slack is unable to establish a huddle connection, try these options to narrow down the source of the connection issues: Reset your router by turning it off and back on again.Ĭonnection issues Resolve connection issues.Switch to a wired connection if possible, or move closer to your Wi-Fi router.Run a speed test to double-check that your device's bandwidth meets our requirements.If your bandwidth meets or exceeds our requirements and you're experiencing issues with huddle audio or video quality, audio cutting in and out, or lag, try one of these options: *Requirements are the same when screen sharing Your experience with huddles depends on the strength of your network connection and your bandwidth: Type of huddle ![]() Note: The audio, video and screen sharing test is only available from the Slack desktop app and Slack in Chrome.
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